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Continue shoppingAt Blush & Bay Toronto, we aim to offer our customers exceptional service and a smooth shopping experience. Our return and refund policy is designed to ensure your satisfaction, under the conditions outlined below.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We offer a full return guarantee on all new items, excluding promotional sale items. Items purchased on sale are final and not eligible for return or exchange.
Items purchased during a sale are considered final sale and cannot be returned or exchanged, even in cases of incorrect sizing.
Customers are responsible for the shipping costs of returned items. Blush & Bay Toronto does not reimburse return shipping fees and is not liable for any additional costs incurred during the return process.
All returns must be requested within 30 days of receiving your order. Returns requested after this period will not be accepted.
Sale items cannot be exchanged, regardless of sizing. Please ensure you select the correct size before completing your purchase.
We provide a full refund or exchange for any items found to be defective due to manufacturing faults. Please contact us to arrange the return or replacement.
To initiate a return, email us at info@blushbaytoronto.com. Once your return is approved, you’ll receive detailed instructions to complete the process.
Returns must include a completed return form. Returns without a return form cannot be processed.
While our 30-Day Money Back Guarantee reflects our commitment to customer satisfaction, it does not override the final sale status of discounted items. Blush & Bay Toronto reserves the right, in its sole discretion, to issue a partial refund as a goodwill gesture in exceptional cases. Such decisions are made on a case-by-case basis and do not constitute a modification of our refund policy or establish any precedent for future purchases.
Restocking Fee
All returns (excluding defective or incorrect items) are subject to a restocking fee of $15 CAD per item. This amount will be deducted from your refund. The restocking fee covers inspection, repackaging, and processing costs.
If the item you received is defective, damaged, or incorrect, the restocking fee will not apply.
At Blush & Bay Toronto, we’re committed to ensuring your satisfaction. By following our return and refund policy, we can make sure that all returns are processed fairly and efficiently. If you have any questions or concerns, please don’t hesitate to reach out to our customer support at info@blushbaytoronto.com.
